Please read these terms of use carefully before using 21st.com or the 21st Mobile App.

These terms of use ("Terms") describe the terms and conditions applicable to your access and use of the web site (the "Web Site") and the Mobile App (the "Mobile App") (collectively the "Sites"), which are operated by and on behalf of the entities comprising 21st Century Insurance® ("21st," or "we," "us," or "our"). The "Mobile App" shall mean the software provided by us to offer services related to our services and products to be used on Apple iOS and Android OS devices and any upgrades from time to time and any other software or documentation which enables the use of the Mobile App.

By installing and using the Mobile App, or by using the Web Site, you are accepting and agreeing to these Terms. If you do not agree to all of these Terms, do not use this Web Site and/or the Mobile App, and uninstall the Mobile App. We may modify the Sites and these Terms at any time, so please check back when you use the Sites. By continuing use of the Sites after such changes are posted, you will be deemed to have accepted such changes.

Scope of use | Eligibility for Insurance Products and Services | No Professional Advice | No Warranties | Limitation of Liability | Trademarks, Copyright, & Other Intellectual Property | Visitor Submissions | Links | Jurisdiction, Remedies, Enforceability and Miscellaneous | Indemnification | Disclosures | Information Storage Authorization | 21st.com Account Registration | Paperless | Additional Provisions for Mobile App

Scope of Use

We invite you to view, use, copy and download materials at the Sites for your informational, non-commercial use, provided that, you leave all the copyright notices or other proprietary notices intact. You may not otherwise store, modify, reproduce, transmit, distribute, repost, publicly display or use any content on the Sites, or the design or layout of the Sites or individual sections of them or frame any portion of the Sites within any other web site, in any form or media except with our express prior written permission. You cannot: (a) decompile, reverse engineer, disassemble, or modify the Sites or create derivative works based upon the Sites or any part thereof; (b) disable any licensing or control features of the Sites; (c) introduce into the Sites any virus or other code, routine or bot intended to disrupt or damage the Sites, or alter, damage or delete any Materials, or retrieve or record information about the Sites or its users; (d) merge the Sites or Materials with another program or create derivative works based on the Sites or Materials; (e) remove, obscure, or alter any notice of the copyright or other proprietary legends on the Sites or Materials; (f) sublicense, assign, translate, rent, lease, lend, resell for profit, distribute or otherwise assign or transfer the Materials or access to the Sites to others; (g) use, or allow the use of, the Sites or the Materials in contravention of any federal, state, local, foreign or other applicable law, or rules or regulations of regulatory or administrative organizations; or (h) otherwise act in a fraudulent, illegal, malicious or negligent manner when using the Sites. The commercial use, reproduction, reposting, public display, transmission or distribution of any information, software, logo or other material available through the Sites, including scraping or other systematic retrieval of information from the Sites to create or compile, directly or indirectly, a collection or database without our prior written consent is strictly prohibited. Except as expressly provided herein, we reserve all rights with respect to the Sites, and may pursue all legally available options under both civil and criminal laws (and may cooperate with law enforcement agencies) in the event of any violations.

You understand that we may, at any time, for any reason and without notice, discontinue, change or restrict your use of the Sites and make changes in the products and/or services described on the Sites.

We value your privacy. Use of the Sites is governed by our applicable Privacy Policies. Please visit our Privacy Center to review our Privacy Policies.

Eligibility for Insurance Products and Services

Not all of the products or services described on the Sites are available in all geographic areas of the United States. You may not be eligible for all of the insurance products or services described on the Sites. We reserve the right to determine all eligibility for such products or services at our sole discretion.

No Professional Advice

The information available on the Sites is intended to be a general information resource, but is not offered as legal, accounting or other professional advice. You should evaluate all information available on the Sites and, if desired, consult a professional.

No Warranties

The Sites, and any products or services available through the Sites (collectively, "Materials") are provided to you on an "AS IS," "AS AVAILABLE" BASIS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT, SYSTEMS INTEGRATION, ACCURACY, AND NON-INFRINGEMENT. These Materials include online calculators available through the Sites. The online calculators are for personal use only and are provided on an AS IS basis; they are based on factors input by the user; actual costs will vary based on choices made by the individual; the results are not intended to serve as a substitute for medical, financial, legal, tax, or insurance advice; and the online calculators are not part of any health or insurance plan.

WE DO NOT ENDORSE NOR MAKE ANY WARRANTY AS TO THE ACCURACY, COMPLETENESS, CURRENCY, OR RELIABILITY OF THE MATERIALS. We make no representations or warranties that use of the Materials will be uninterrupted or error-free. You are responsible for taking all necessary precautions to ensure that any Materials you may obtain are free of viruses or any other harmful components. This warranty disclaimer may be different in connection with specific products and services offered by us. The information and descriptions contained herein are not necessarily intended to be complete descriptions of all terms, exclusions and conditions applicable to the products and services, but are provided solely for general informational purposes; please refer to the actual policy or the relevant product or services agreement for the governing terms. Some states do not allow the disclaimer of implied warranties, so the foregoing disclaimer may not apply to you if you are a resident of any such state. You may also have other legal rights that vary from state to state.

Limitation of Liability

Your use of the Sites and all Materials is at your own risk. WE SPECIFICALLY DISCLAIM ANY LIABILITY, WHETHER BASED IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, FOR DAMAGES OF ANY KIND INCLUDING, BUT NOT LIMITED TO, ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, AND/OR EXEMPLARY DAMAGES CAUSED BY, ARISING OUT OF, AND/OR IN ANY WAY CONNECTED WITH FUNCTIONALITY OR OPERATION OF, ACCESS TO, USE OF, OR RELIANCE ON THE SITES OR THE MATERIALS (EVEN IF WE OR OUR REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES) OR THAT ARE CAUSED BY AND/OR ARISE IN CONNECTION WITH MISTAKES OR OMISSIONS IN, OR DELAYS IN TRANSMISSION OF, INFORMATION TO OR FROM THE USER, INTERRUPTIONS IN TELECOMMUNICATIONS CONNECTIONS TO THE SITES OR VIRUSES THAT MAY INFECT YOUR COMPUTER EQUIPMENT OR OTHER PROPERTY, WHETHER CAUSED IN WHOLE OR IN PART BY NEGLIGENCE, ACTS OF GOD, TELECOMMUNICATIONS FAILURE, THEFT OR DESTRUCTION OF, OR UNAUTHORIZED ACCESS TO THE SITES OR THE MATERIALS. This limitation of liability may be different in connection with specific products and services offered by us. Some states do not allow the limitation of liability, so the foregoing limitation may not apply to you.

Trademarks, Copyright, & Other Intellectual Property

The Sites are protected by U.S. and foreign copyright, trademark and other intellectual property laws. The 21st logo, all other related service marks, and the names of various products and services described within are service marks owned or licensed by 21st or its affiliates. The Apple name and logo are trademarks of Apple Inc., registered in the U.S. and other countries. Android, Google Play and the Google Play logo are trademarks of Google Inc. All other trademarks or service marks are the property of their respective owners.

Visitor Submissions

By providing information or materials to the Sites (other than personal information, which is subject to our Privacy Policies), you grant to us an unrestricted, irrevocable, worldwide, royalty-free license to use, reproduce, display, publicly perform, and transmit such information and materials for any purpose, including without limitation, disclosing any such information and materials as necessary to satisfy any law, regulation, or governmental request. You are prohibited from submitting or transmitting any material or communication through the Sites that we deem discriminatory, racist, offensive, pornographic, defamatory, harassing, threatening, inappropriate, violates any law, or infringes any third party's intellectual property rights. We reserve the right to take any available steps to prevent or prohibit any such transmission that violates this provision, which shall be determined at our sole discretion, and to take any appropriate legal action.

Links

We offer links to other web sites operated by other entities as a convenience to you and for general informational purposes only. We make no representations or warranties regarding the content or accuracy of any web site that you may access through the Sites. We do not monitor and are not responsible for the content found on any other web sites that are linked from the Sites or for any link contained in a linked web site. Inclusion of these links on the Sites does not imply endorsement, recommendation, or sponsorship for any linked web site or the services, products, or advice described on the other web sites. The views, opinions, statements, offers or other information or content expressed are those of the respective author(s) or distributor(s) and not us. Links to other web sites are not intended, and should not be relied upon, as investment, insurance, legal, or financial advice. We reserve the right to terminate a link to a third party web site at any time. The third party sites are not controlled by us, and have different terms of use and privacy policies, which we encourage you to review. We are not responsible for the privacy practices of third party web sites.

If you wish to link to the Sites, unless otherwise set forth in a written agreement between you and one of our entities, you must adhere to our linking policy as follows: (i) any link to the Sites must be a text only link, (ii) the appearance, position and other aspects of the link may not be such as to damage or dilute our names, trademarks, copyrights, or other intellectual property, (iii) the link must "point" to the URL and not to other pages within the Sites, iv) the appearance, position and other attributes of the link may not create the false appearance that your organization or entity is sponsored by, affiliated with, or associated with us, (v) when selected by a user, the link must display the Sites on full-screen and not within a "frame" on the linking web site, and (vi) we reserve the right to revoke our consent to the link at any time and at our sole discretion.

Jurisdiction, Remedies, Enforceability and Miscellaneous

These Terms shall be governed in all respects by the laws of the State of California USA, without giving effect to any conflict of laws principles. The Sites are operated on our behalf. We make no representation that the content of the Sites is appropriate or available for use outside the United States. We reserve the right to seek all remedies available at law and in equity for violations of these Terms, including the right to block access from a particular Internet address to the Sites. These Terms and all documents incorporated herein by reference constitute the entire agreement between us and you with respect to the Sites. If any portion of these Terms is determined to be unlawful, void or unenforceable, it shall not affect the validity or enforceability of any other provision.

Indemnification

You agree to defend and indemnify us, our affiliates, employees and officers of each, from and against any and all third party claims, debts, losses, liabilities, demands, obligations, actions and causes of action, alleged claims or litigation, damages, judgments, judgments for damages, fines, penalties, expenses and costs (including, but not limited to, reasonable attorneys' fees) caused by, arising out of, or resulting from your use of the Sites or the Materials in a manner not expressly authorized by these Terms or that violates these Terms, any law, or the rights of a third party.

Disclosures

Insurance underwritten by 21st Century Insurance Company, Wilmington, DE.

Information Storage Authorization

You authorize us or one of our vendors to store any information you provide, including, but not limited to, names, addresses, birth dates, driver's license numbers, vehicle identification numbers (VINs), Bank Account or Payment Card information.

You certify that you are the owner or authorized signer for any Bank Account or Payment Card you provide, and you authorize the financial institution where any such Bank Account or Payment Card is held to honor any withdrawals or charges you authorize.

21st.com Account Registration

You may register for a 21st.com account, which will allow you to, among other things, electronically view your policy related documents and/or billing-related notices and documents as well as update your information. If you do not agree with any of these Terms, you may not create a 21st.com account.

21st.com accounts are restricted and require a Username (email address) and a Password for access. Unauthorized use or access is strictly prohibited. In accessing restricted areas of the Sites requiring a Username and Password you agree that you are responsible for maintaining the confidentiality of your Password. You may not share your Password with or transfer your Password to any third party. Remember to choose a strong Password, including numbers, capital letters, special characters, etc., that is not typically found in a dictionary. You are responsible for all uses of your Username and Password, and any and all related charges, whether or not authorized by you. You must immediately notify us of any unauthorized use of your Username and Password or any other breach of security. We will not be liable for any loss that you may incur as a result of someone else using your Username and Password, either with or without your knowledge. However, you could be held liable for losses incurred by us or another party due to someone else using your Username and Password.

Online services are available on 21st.com as a part of your acceptance of these Terms of Use. By agreeing to these Terms of Use, and upon enrollment in a 21st.com account, you will have the option to receive emails regarding your policy and/or billing-related documents until: (1) you elect to discontinue this service, (2) you are no longer insured by one of our insuring entities, or (3) the online services are terminated by us.

We reserve the right, at our sole discretion, to temporarily or permanently, change or discontinue the online services at any time without notice. You agree that we will not be liable to you or any third party for any modification or discontinuance of the online services.

You may cancel your enrollment in the online services at any time by sending a request via our "Contact Us" form on 21st.com or by contacting customer service. When a specific customer (Username) is deactivated, we will continue associated automatic payments, and any associated scheduled payments for the Username that is deactivated. Deactivation may affect your Paperless preferences.

You agree that we and our affiliate's employees may have access to your online account and records as reasonably needed to investigate complaints and to conduct our business in providing services for you.

You understand and agree there are certain emails that may be sent whether you enroll in Paperless or not.

Paperless Terms and Conditions

These Paperless Terms and Conditions are in addition to the Terms of Use for the Sites.

We are pleased to offer electronic delivery of notices and documents ("Paperless"). Eligible policies, including billing documents, will be enrolled for this service. By electing to enroll in Paperless, you agree to be bound by these Terms and Conditions. If you do not agree with any of these Terms and Conditions, you may not enroll in Paperless.

By enrolling in and consenting to Paperless, you accept and agree to the following:

• That enrolling in Paperless is voluntary and not a condition of purchase.

• To receive all available notices and documents applicable to your policies electronically. Such notices and documents include, but are not limited to, privacy statements, special announcements, declaration pages, endorsements, policy contracts, policy notices, and other policy-related communications (collectively "Policy Documents"), billing statements, billing notices, and other billing-related communications (collectively "Billing Documents") (Policy Documents and Billing Documents collectively "Documents") via Paperless. There may be some Documents that we cannot or do not deliver electronically due to legal, technological, and/or other constraints. These Documents will be delivered to you via the United States Postal Service (USPS), but most will also be available electronically on the Sites.

• Documents will be made available in PDF or HTML format, so you must have a valid email account, access to an Internet browser and Adobe® Reader® software (this software is available for download free of charge at www.adobe.com), and an active 21st.com account. Please see the chart below for the required hardware and software. The Documents will be available for a limited period of time. We recommend that you print and/or save a copy for your permanent records. If you wish to print Documents, you must also have access to a printer.

• Minimum required hardware and software:

  Browsers:	Mozilla Firefox 86 or above (Windows and Mac); Safari™  14.0.x or above (Mac only), Chrome 89.0.xxxx.xx or  above, MS Edge 88.0.xxx.xx or above
  PDF Reader:	Acrobat® or similar software may be required to view  and print PDF files
  Screen Resolution	800 X 600 minimum
  Enable Security Settings:	Allow per session cookies

  These minimum requirements are subject to change. If these requirements change, you will be asked to re-accept the disclosure. Pre-release (e.g. beta) versions of operating systems and browsers are not supported.

• As Documents become available, we will send you a notification by email which will either contain:

  • The security-enabled internet address (URL) to your 21st.com account, where the Documents can be viewed, downloaded and printed. It is your responsibility to log in to view your Documents; or

  • A security-enabled PDF version of your invoice, along with a security-enabled internet address (URL) where the materials can also be viewed, downloaded and printed.

• We will only deliver Documents to a named insured.

• That you are a named insured on the eligible policies enrolled for Paperless.

• That you will maintain a valid, current email address and immediately notify us of any change in your email address. Ensure that your email is active and capable of receiving new emails. To do this, ensure that your email account has sufficient space for new emails and that your email server and spam-blocking software do not block our emails. We are not responsible for problems arising from emails sent to an inactive or out-of-date email address, unless we are solely negligent for using an incorrect address. If an email is returned to us as undeliverable, we will resend the email and we will notify you to update your email address through a 21st insurance representative and/or the 21st web site or mobile app. If it is returned as undeliverable, we will presume that you have withdrawn your consent, you will be unenrolled from Paperless, and all available Documents will be sent to you via the USPS. Note that you will have the ability to access the 21st web site and mobile app and to view your Documents on demand as long as you retain a registered 21st.com account.

• You may update your information, such as changing your email address, at any time by logging into the Sites.

• We may continue to send paper copies of certain Documents if required by federal or state law or due to other constraints. Paperless is not currently available for all Documents. When Documents become available for Paperless, we will initiate the Paperless process without any further action required by you.

• Although there is no charge associated with enrolling in Paperless, you may incur costs associated with electronic access to the Documents, such as usage charges from your Mobile Provider or internet service providers. We are not responsible for any damages to your computer, tablet or phone hardware or software, injury to you as a result of power failures or power spikes, or telephone or internet interruptions or other expenses in relation to your use of Paperless.

• With regard to your policies, you may request a paper copy of any document at no charge by contacting a 21st insurance representative.

• Your consent to enrollment in Paperless will remain in effect for each enrolled policy until termination or cancellation of the policy, or until you revoke your consent. Paperless will remain in effect following any policy modification, reinstatement or renewal.

• You may revoke your consent, or make changes to your consent, at any time by:

  • Logging into your 21st.com account, clicking Edit Digital Preferences, or clicking Update Paperless, and then click Cancel Enrollment, or

  • contacting us at 1-877-401-8181.

• Upon un-enrolling, all subsequent Documents will be mailed via USPS. (Please allow up to 24 hours to process your un-enrollment.)

• Revocation of your consent shall not affect the legal enforceability of Documents provided to you before the effective date of un-enrollment.

• If you elect to revoke your consent and no longer choose to receive Documents electronically, any applicable discounts on your policy and/or fees will be removed.

• If, after electing to withdraw your consent to receiving Documents electronically, you decide you want to once again enroll in Paperless, you may do so by going to the Sites and completing the enrollment process.

• Should we make any changes to hardware or software requirements for Paperless such that you will no longer be capable of accessing or retaining your Documents electronically, we will inform you of the revised hardware and software requirements. You will be requested to review the revised Terms and Conditions and your continued enrollment will serve as your consent to continue participating in Paperless according to the new requirements.

• We reserve the right to modify these Paperless Terms and Conditions at any time. Your continued participation in Paperless will constitute your acceptance of any revisions to these Terms and Conditions. Please check these Terms and Conditions regularly.

• We are not required to deliver information electronically and may discontinue Paperless in whole or in part at any time.